Is my product covered by warranty?+
SUMERUZ products include a 1-year limited warranty from the original purchase date, unless otherwise stated on the product listing. The warranty covers defects in materials and workmanship, but does not cover normal wear and tear, misuse, overloading, accidental damage, or unauthorized modifications. To verify coverage, please submit your order number and proof of purchase.
How soon will I receive a response?+
Our support team will respond by email within 1 business day after receiving your request. If any information is missing, we will let you know what to provide.
Who pays the shipping costs?+
For confirmed manufacturing defects covered by warranty, SUMERUZ will cover the approved return and replacement shipping costs.
Where can I find my order number?+
For Amazon purchases, you can find your order number under “Your Orders” or in your order confirmation email. If you purchased from another retailer, enter the retailer’s order number or upload proof of purchase.